Why choose eti?

Our Organizational Focus. Our Primary Belief. Systems Support Our People. Power of Database Management. What Our Clients Want. Best Clients Have Complex Stories. Comprehensive Support Services. What is the eti Sales Support difference? Why eti Sales Support?

Our Organizational Focus

Since 1987 eti Sales Support has provided specialized business to business solutionsM improving sales force productivity for a broad range of industries. Our Business Developers are all college educated, many of whom have had significant business experience before being employed at eti. Our technology is unmatched in the industry and features real-time web-based client information. Our Management team, with more than 60 years in sales and marketing experience, provides us with the expertise and practical knowhow to excel and to provide cost effective, superior results.

Our focus on ROI, Best Practices and Best of Breed Technology provides you with a platform to ramp up your sales operation in short order into a well oiled, effective selling machine.

eti Sales Support also offers global, multi-lingual solutions. The US operation, with headquarters in Valhalla NY, services North and South America. And our European operation, headquartered in Maastricht, Netherlands, services Europe, Africa and the Middle East.

Our Primary Belief

Your telemarketing success and our mutually positive business relationship rely upon the talents and abilities of our Business Developers. (BDs). These men and women make the calls on your behalf and establish the first impression that serves as the basis for your future relationships with clients. Your program succeeds because they do this exceedingly well. Thus we see our most important task as hiring, training and management of intelligent, articulate, executive level BDs.

Systems Support Our People

As impressive our database management and reporting systems certainly are, they stand us in good stead only when we produce high quality results from high quality calls. But systems don't do the calling, people do. Fortunately we have developed a proven, highly sophisticated system to support the efforts of our BDs. This system, known as i*collaborator, far surpasses the efforts of our competitors in depth and in scope.

While i*collaborator is Oracle-based, the relational database which we have created is exclusive to eti and its clients. It provides a wide array of very powerful communication tools. They underpin eti's fully fledged web centric operations which foster . . .

• all-important collaboration between clients and their executives - internal and external
• collaboration between clients, customers, and channel partners
• collaboration between clients and eti too.

Power of Database Management

Because it is web centric, i*collaborator permits 24/7 worldwide access via your Internet Explorer or Netscape browser. This permits eti Sales Support to report in vivid detail and gives clients the advantage of dynamically gathered information, eti's system provides the managerial controls clients need to maximize sales productivity. It gives clients the ability to personalize email and efax to selected customers or customer groups. Plus a whole raft of other needed facilities.

What Our Clients Want

Typically, eti clients are, more than anything else, concerned with maximizing the productivity of their direct and indirect sales forces. When have accomplished our mission when we achieve that goal for you.

Clients also want the power that databased marketing brings to sales productivity. Typical clients are savvy about the role of business-to-business (B2B) telemarketing in today's economy. Most clients are demanding in their requirements - we warmly welcome this.

Comprehensive Support Services

Once we have developed our relationship, eti has the ability and capacity to assume virtually all your sales support needs. Specifically:

1. B2B Outbound Telemarketing
2. Lead Generation and Qualification
3. i*collaborator... eti's Oracle powered, web centric, CRM/PRM tool set
4. Customer Relationship Management (CRM). Comprehensive integration wit salesforce.com.
5. Partner Relationship Management (PRM)
6. Channel Recruitment
7. Registration & Events Management (Seminars, Roadshows, Conventions, etc.)
8. Trade Show Lead Management
9. Market Surveys/Research
10. Targeted List Acquisition (Partner with idExec)
11. Account Management
12. Fulfillment: eMail, eFax, Snail Mail, Phone
13. eDM (Broadcast Email)
14. Facilities Management
15. Consulting

What is the eti Sale Support difference?

The eti difference lies in the integration of high quality, executive level B2B Business Developers . . . powerful database management . . . and real-time reporting systems. Together, they support rapid information gathering and interactive communication needed to maximize your sales productivity.

We strive to recruit the brightest and most articulate Business Developers we can attract. We provide them with a quality work environment and first-rate systems. Systems that help generate confidence when speaking to your prospective clients. Their motivation is enhanced by working with interesting clients who have stories that are exciting, sophisticated or challenging.

We actively involve you in your projects. You participate in training our BDs. You can monitor live calls from your office. You have real time access to your call results and data. Plus the benefit of communicating directly with individual BDs working on your account.

Why eti Sales Support?

• The success of your project will be our highest priority.
• You'll have more going for you - your tests and rollouts will have better chances of success.
• You'll have a staff of highly trained, college-educated Business Developers working on your projects in a top quality work environment.
• You'll achieve your sales targets without additional overhead.
• You'll increase your efficiency and reduce your fixed costs.
• You'll gain access to extensive and intensive expertise, both in the professional and operational fields.
• You'll focus the time and efforts of your existing sales resources on doing what they need to do most - close more sales.
• You'll secure a technologically experienced business partner who shares your commitment to the design and use of state-of-the-art, hi-tech solutions.
• You'll get meaningful, accurate management reports to help you spot trends and make the right decisions.
• You'll significantly enhance your current marketing capacity by having one of the most sophisticated database marketing systems working for you.
• Your call guides will be designed and refined by experienced professionals.

QUOTED:

Authentic Client Commendation "You guys don't know how good you are!"